**How will you make an impact?**
As a member of Thermo Fisher Scientific, you'll do exciting work! Join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.
**What will you do?**
- Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely manner
- We aim to fulfill our customer's requests according to our set of SLAs
- We manage our network changes through a strict ITIL based process
- We monitor network health, including metrics collection, visualization, and alerting
- We track network utilization over time to assist capacity management models
- We are **owning the network monitoring settings**, maintenance and network incident management **SOPs**:
- We self-serve problem management support for network root cause analysis, own and drive **problem investigations, trend analysis**:
- We proactively carry out network **vulnerability and patch management**, software upgrades
- Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.
- Find opportunities to improve the corporate network by looking at the cause of the problems
- Collaborate with the network SMES on optimization initiatives
- Be responsible for having all aspects of the network environment documented.
- Deliver mentorship and direction to lower level engineers and peer support groups
- End to end **coordination with our vendors and providers** for issue resolutions
- Handling the Service Now work queue to address customer requests within the established service level agreements.
- Drive **quality into the metrics we report**, including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
- Responsible for **documenting system maintenance, enhancements and performance** for effective network operations and management
- ** Call out complex topics **and requests to senior engineers or SMEs
- Find opportunities for **automatio**n and **own **these initiatives till completion in collaboration with respective SMEs and programmers
- Guide our customers and colleagues on Global Network engagement and ITIL processes
- Participate in technology trainings provided by SMEs or vendors
**How will you get there?**
- BA/BS education and/or work experience in network engineering & operations is preferred
- 5-7 years of demonstrated ability in network engineering, operations
- Deep experience with Cisco and Arista or Fortinet or F5 products and services
- Automation related programming skills (Python or similar) is a nice to have
- Good understanding of Networking and Security standards, practices and methods.
- Solid grasp of SD-WAN management & troubleshooting is an advantage
- Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage
**Tool & Technology Skills**
- ** Telco**: WAN, LAN, Wireless,
- ** OSS/BSS**: Service Now, Jira
- ** Network** Switching, Routing, Secrurity, Cloud
- ** Product**: Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure
- ** Automation**: Python, API, Service Orchestration
**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams.
- Troubleshooting skills
- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
- Be eager to learn new technologies and develop your skills
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization