ACERCA DE LA VACANTEFunciones del Puesto- Contribute to strategic network plans and reviews; designing effective networks following industry best practice; prepare and completing action plans.- Maintain and update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.- Interaction with IP management systems like IPAM- Maximize network performance by troubleshooting network problems and outages and scheduling upgrades.- Document Infrastructure design, Develop and deliver professional upgrade proposals with diagrams and plan of action.- Supporting IP network platform builds and associated connectivity needs.- Select and implement security tools, policies, and procedures in conjunction with the customers security and networking team.- Install, configure, and support network equipment, including routers, switches, and firewalls.- Ability to work on multiple project timelines, deliverables, and information requests for our client's network needs.- Support Activations of complex networks and after-hours work.Requisitos del Puesto- Minimum 6 years' experience in Operations support environment ie NOC, Engineering teams, etc- Minimum 5-7 years' experience on Fortinet and Meraki Hardware/Software.- Minimum 4 years' experience in monitoring software ie SolarWinds- Expert working knowledge of the 7 layers of the OSI model- Expert working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.- Expert working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.- Expert working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.- Advanced knowledge of ITSM and CRM platforms: i.e., SALESFORCE, REV.IO- Advanced knowledge of Cabling and Network Topologies- Advanced knowledge of Fiber/DS3/DS1 technologies- Organizational skills and abilities to self-manage workload.- User level knowledge utilizing Microsoft Office.- Capable of generating new ideas and continuous improvement efforts- Excellent verbal and written communication skills- Flexibility in scheduling- Demonstration of a "customer first" attitude- Bachelor's Degree or equivalent experience- Multiple high level certifications needed:- CCNA or CCIE Cisco certification- Fortinet NSE 5 and Meraki 360 CertificationHabilidades Deseadas- Trouble ticket owner responsibilities for tickets in the repair ticket system.- Provide lead engineering level support to Spectrotel users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.- Coordinate, preform and follow up on maintenance events on Spectrotel platforms- Provide SME guidance on current and new technologies inside- Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.- Perform advanced troubleshooting and repair actions on SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.- Perform advanced troubleshooting and repair actions on various carrier portals: i.e., 8X8, COREDIAL, INTELEPEER, AND BROADVIEW/WINDSTREAM.- Perform advanced troubleshooting and repair actions on Internet Over Wireless services: i.e., BEC and CRADLEPOINT.- Provide technical coaching and training to NOC technicians- Provide technical and logical feedback to NOC on troubleshooting steps taken on issues to ensure knowledge growth for NOC employees- Deep dive on critical or chronic customer troubles that require the best technical support we can offer our customers- Provide technical product testing to our product management team to ensure new products are fully tested and documented- Make complex requested changes to customer networks, firewalls, vpns etc.- Perform other duties as instructed by Spectrotel Management.- Lead peers in advanced troubleshooting and maintenance activities- Handle projects provided by management- Flexible hours (available to work evenings, weekends and be on call).- Occasional overtime is based upon the department workloadOTROS DETALLESArea del PuestoTelecomunicacionesUbicación del PuestoTibas, San Jose, Costa RicaNível AcadémicoBachillerato UniversitarioNível de Cómputo**Idiomas**:Inglés: 100%
