**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
As part of Mondelez International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance
**How you will contribute**
In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage
**More about this role**
**What you need to know about this position**:
This position will be coordinating:
1. Executive compensation process, such as:
- Deferred compensation program
- US car allowance
- 409A gap analysis
2. Board of Directors administration:
- Quarterly activities (cash referral, retainer payment, equity quarterly dividends and statements.
- New/leaving member administration
- annual shareholder meeting statements and arrangements
3. Equity planning and administration for NALA
- NALA & GBI function equity review and planning
- NALA Make your mark award (SG 12&13)
- Global function review file
- Dividends payout
- Time apportionment
**What extra ingredients you will bring**:
- Solid analytical skills
- Highly detail-oriented
- Skilled communicator
- Stakeholder management
- Resilient
- Time management
- Strongly organized
- Customer service oriented
**Education / Certifications**:
- Bachelor's degree in Business Administration, HR, Finance, Accounting, Economy
**Job specific requirements**:
- Background experience within compensation and/or Project Management related functions
- Advanced English is required
- MS Office - Excel Intermediate / Advanced
**Work schedule**:
**Hybrid model - Santa Ana, CR.**
**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**:
**We have a rich portfolio of strong brands globally and locally including many household names such as **_Oreo _**, **_belVita _**and **_LU _**biscuits; **_Cadbury Dairy Milk _**, **_Milka _**and **_Toblerone _**chocolate; **_Sour Patch Kids _**candy and **_Trident _**gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**:
**Our 80,000 makers and bakers are located in more **than 80 countries **and we sell our products in **over 150 countries **around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Regular
Service Operations (Delivery)
Global Business Services