Bachelor's degree or similar qualification in Business Administration, or equivalent experience
- Previous experience of managing a large team
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using Microsoft office tools including Word, Excel, Power Point and Outlook
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to improve the experience of how and what Amazon customers are watching?
We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.
Key job responsibilities
1. Manage a 50 to 100 member team on tasks associated to content publishing, quality and data labeling
2. Set the vision, direction and culture of the teams by managing individual and team performance expectations and goals, monitoring real time service levels, and holding the teams accountable to meet and exceed performance targets.
3. Lead the Publishing/ Quality Operations for Prime Video DigiFlex EU Site.
4. Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.
5. Influence stakeholders to prioritize changes to improve ROI. Present to senior leadership on key strategies and program performance.
6. Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.
7. Take ownership of planning deliverables, including HC planning, hiring, infrastructure and utilization
8. Own people management activities i.e., appraisal, training and mentoring talent to grow within Organization & control attrition
9. Implement performance goals, monitor and evaluate against pre-set goals by implementing action plans to resolve performance barriers as needed.
10. Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.
11. Develop and drive site-wide improvements in Operations, Quality, Productivity, Customer experience and People metrics.
A day in the life
As the Operations Manager for DigiFlex team, you will be responsible for strategy and execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management, leading highly operational teams and driving cross-functioning projects. To succeed in this role, you will have a proven track record of driving successful programs and team operations, sound business judgment, bias for process improvement and ability to think strategically and creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey.
About the team
Prime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.
San Jose, H, CRI
- Experience of managing a 50-100 person team
- Previous experience of hiring and managing digital media teams
- Certified or trained in Lean Six Sigma methodology
- Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain
- Experience and understanding of digital media and/or digital video supply chain
- Experience in data analysis, either through professional experience or educational qualification
- Experience in content publishing, quality and data labeling
- Passionate about video content, online streaming platforms, online business, e-commerce