The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial colleagues as needed. Additionally, the Senior Analyst will create digital contracts and submit event payments for reconciliations. The Senior Analyst will also serve as the main point of contact for all key event activities, such as extra coordination and oversight, budget management, and venue selection.
This Senior Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization as needed.
This role will be based in San Jose, Costa Rica and work with the regional payments team, regional sourcing team, and other MEET Centers of Excellences as appropriate. This role will report directly to the MEET US Manager.
ROLE RESPONSIBILITIES
- Review assigned MEET transactions ensuring they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
- Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
- Work with Legal and Local Compliance to get approvals for exceptions when needed
- Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
- Ensure that contracts and letters for MEET transactions are reviewed, signed, and reconciled appropriately
- Provide additional meeting oversight for Key Events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third party coordination, customer needs, and day-of support
- Ensure audit support documentation is gathered appropriately
- Confirm that consultant received proper payment
- Plan and lead special assignments
- Support roll-out activities, such as translations, testing, and training plans (design, execution, and maintenance)
- Demonstrate strong communication skills and relationship skills working with the commercial business
- Employ innovative approach to assisting in improving processes and ability to train and deploy changes
- Work with regional MEET Leaders to ensure consistency and standardization across sites
- Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
- Support on training and documentation processes
- Lead market touchpoints, support MEET Analyst on escalations and leadership on special assignments
- Partner with markets / regional process leads to understand additions / changes to local country annex requirements
- Assist MEET Lead with daily assignations, reports, and follow ups with internal stakeholders
BASIC QUALIFICATIONS
- Bachelor's degree in Business, Finance, or a related discipline
- 3+ years (or 1+ years with MBA / MS) of experience in compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
- Fluency in English is a must
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Strong stakeholder management skills
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a global system
- Strong customer service skills and mindset
- Ability to work independently
- Strong experience in controls environment
- Understanding of accounting terms and financial cycle
- Understanding of compliance/financial controls
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Highly focused on customer service
PREFERRED QUALIFICATIONS
- 1-2 years of experience with MAPP transaction processing preferred
- SAP / Ariba experience preferred
- Strong compliance experience and financial or audit controls background
- Leadership experience to train or develop others and bring innovative ideas to the team
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
- Deep expertise and understanding of a large compliance related, customer facing operations team
- Ability to engage with stakeholders to resolve issues and achieve objectives
