**Company Description**:
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Position Summary**
Responsible for the analysis, troubleshooting KPI and productivity, contact with customer, participate in transitions/migrations, lead Work Instruction updates, lead CIP projects, run complex KPIs and productivity reports in the Business Service Center for Americas.
**General Job Responsibilities**
- Be a backup of supervisor if needed.
- Support:
- Meetings
- Workshops
- Migrations
- Solve urgent and complex cases including 5 Whys reviews.
- Second escalation point of contact
- Assist on the "Meet and Coach" Program.
- Guide juniors to become experts
- Guide experts to become seniors
- Set 2:1 (include Supervisor)
- Analyze deviations and prepare Key Performance Indicators (KPIs)
- Keep dashboard up-to-date
- Justify low / high volume
- Justify expire versus on time requests
- Quality assurance: responsible of the team
- Productivity reports
- Cross check reports
- Train new hires by shadowing on the different processes and prepare the evaluation of the new hire performance
- Key user of migrations including testing
- Maintain up-to-date work instruction (WI) within the team by making the necessary changes to it according to the business needs.
- Lead and/or propose continuous improvement ideas
- Responsible for root cause analysis and deviations for the vendor/customer master data process
- Assist in tactical meetings
- Perform other functions related to the position
**Qualifications**
- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills including MS Office (Excel)
- Experience with Power BI is a must
- 5+ years of experience with ERP systems (SAP preferred)
- 5+ years in an accounts receivable role, accounting experience, account payable or finance.
- Experience in Power BI is a must
- Experience in business service center, preferred
- Customer service oriented
- Leadership
- Teamwork
- Problem solving
- English level B2+