Minimum 2-3 years work experience interacting with stakeholders.
- Has experience in managing critical/Complex operational processes, with SLA responsibility - Ability to deliver results by influencing team members - Excellent problem-solving skills and attention to detail - Excellent written and oral communication skills - Excellent soft skills to work with multiple business teams.
- Excellent multi-tasking skills - Proven problem solving skills with regard to unstructured, uncertain problems - Strong Written and Verbal Communication in Spanish and English (C1+ in resume).
- Proven knowledge of MS Office package in resume.
- 1- or 2-years' experience in these marketing tools - Sprout social, loomly, Audiense, Hubspot, Sendgrid, lemlist, moosend, SEMrush, Unbounce, Google Search console, Google Adwords, Google Analytics, Facebook Ads manager, mix panel, marketo, Moz Pro, Hootsuite and ahrefs (In Resume)
Job summary Amazon's Prime Video is a premium on-demand video entertainment service that comes included with a Prime membership at no additional cost.
Prime Video offers customers the greatest choice in what to watch, from Original and Exclusive TV shows such as The Grand Tour, Vikings and Little Fires Everywhere to 1000s of popular TV and Movies.
Prime Video is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide.
We work in a dynamic and exciting environment where innovating on behalf of our customers is at the heart of everything we do.
Roles and Responsibilities: - Troubleshoot and drive resolutions to ensure reliable and operationally effective work flow; improve processes and reduce discrepancies - Work with various teams (e.g.
Studio, technology teams) to help drive tools and process improvements that affect Merchandising workflows - Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals - Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations - Ensure high quality standards for interviewing and hiring employees at all levels of the organization - Execute specific people programs on coaching and development and team engagement
- To Dive deep and understand different downstream systems and processes that impact customer decision.
- Identify root causes for process defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation.
Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.
Use Tableau and excel to create reports by task, analyze opportunities, identify patterns and implement proactive solutions.