Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift
**Company Description**:
**About us, but we'll be brief**
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian's compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.
The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:
- Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
- Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
- Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
- Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
- Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
- Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
- company websites
- operational practices
- company promotions and advertisements
- partner websites, promotions, advertisements
- Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
- Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
- Collaborate between product marketing, business leaders and legal advisors throughout the organization.
- Research brands policies and procedures and recommend compliance required changes.
**Qualifications**:
**Qualifications**
- 5+ years in marketing compliance positions
- Demonstrated experience in navigating sensitive client conversations and a strong sense of customer service
- Key qualitative attributes: solid blend of critical and creative thinking; outstanding communications; inspires and teams with others; goes the extra mile in getting things done right; at ease working across team boundaries
- Self-starter, fast moving, flexible and reliable
- Strong problem solving and analytical skills
- BA/BS required
**Critical Success Factors**
- Quality Assurance experience is highly desired
- Attention to detail - must have strong audit/review skills.
- Relationship Management/Savvy - Can navigate clients and multiple business units internally and can account for various stakeholders internally and externally.
- Drives for Results/Action Oriented - Can be counted on to meet/exceed goals successfully and has a track record for driving innovative and disruptive solutions forward.
- Organization Agility - Understands the inner workings of a large organization and working across teams for success. Ensures buy-in from all stakeholders.
- Agility - Can anticipate future consequences and trends accurately. Capable of presenting solutions for overcoming obstacles.
- Excellent Communication Skills - Ability to communicate vision thoughtfully and plan for external/internal buy-in and alignment. Ability to "sell" and teach concepts to multiple types of audiences (consumers, sales, clients).
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
**Culture at Experian**
**Our uniqueness is that w