2+ years of previous work experience managing a team
- 2+ years executing digital marketing campaigns
- Bachelor's degree or equivalent.
- Experience using analytical tools (e.g., Excel, databases) to measure performance, determine improvements and innovations, and make adjustments accordingly
**About our team**: The Devices Marketing Builders and Automation team (MBA) is the marketing operations Center of Excellence for the Devices Online Experience org.
We are the builders of the online customer-facing content for our 20 product lines and the first line of defense against defects and errors across our product detail pages in the US, Mexico, and Canada.
We strive to deliver a high CX by executing perfectly, while creating ongoing scale for Devices through continuous process improvement and automation.
Key job responsibilities
- Manage a team of merchandisers that will build standard onsite campaigns and detail pages for Devices' Events, homepage marketing campaigns, new product launches, evergreen campaigns, and other marketing initiatives that arise.
- Become an expert on marketing build tasks so that they can support execution as needed and help team troubleshoot when they encounter issues.
- Serve as the key point of contact in Costa Rica to manage in-country team logistics — such as setting up time sheets and planning around local holidays — and communicating with management about them as needed.
- Proactively offer recommendations to strengthen MBA's standard operating procedures (SOPs) as the team develops expertise in different marketing tasks.
- Manage work back schedules to ensure that all deliverables are met according to the timelines required, and escalate blockers or capacity bottlenecks to management as they appear.
- Report out to management team on team performance and build metrics.
- Contribute first-hand experiences during retrospectives and deep dives focused on marketing build processes.
- Manage team members' performance, including cultivating superpowers and coaching through growth areas.
- Self-starter with a bias for action; can make things happen in a fast-paced, dynamic environment.
- Strong verbal and written communication skills across all levels of the organization with demonstrated ability to influence others.
- High attention to detail and ability to manage multiple, competing priorities simultaneously.
- Enjoy getting your hands dirty in day-to-day tasks and working in ambiguous environments.