Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
Amazing organizations don't just happen!
Vision, strategy and innovation come to life through execution.
Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
We are currently looking for a Managing Coach to add to our Team.
The Managing Coach, Operations is responsible for the overall performance and budget of their client groups.
They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
You will:
- Responsible for performance management and ensure productivity (e.g.
setting objectives and reviewing KPI's)
- Review and analyze reporting for trend.
Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Experience
- Previous experience in an Team Leader position is required_
- Previous experience in a leadership or managerial role required_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
- WHY WORK WITH US
- Growing Costa Rica site - be part of our growth
- State of the art call center based in El Cafetal in La Ribera de Belen
- Casual Dress code
- People Development programs
- Amazing work culture where you can learn and grow
- WHO ARE WE
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- WHERE ARE WE
- We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information