Managing Coach Fpo

Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
- Responsible for performance management and ensure productivity (e.g.
setting objectives and reviewing KPI's)
- Review and analyze reporting for trend.
Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_

Experience
- Previous experience in an Team Leader position is required_
- Previous experience in a leadership or managerial role required_
- Certificates/Licenses:

- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_