Manager, Salesforce.Com Technical Support Specialist

**ROLE SUMMARY**

We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization.

**ROLES AND RESPONSIBILITIES**

With limited oversight be responsible:

- Will independently take decisions to develop new options to resolve problems.
- Use of appropriate communication tools and practices to present complex concepts to stakeholders and influencers.
- Maintain key metrics for quality, efficiency, and performance. Identify areas for improvement, agree and implement improvement plans with Digital Business Partner.
- Responsible for support vendor relationship management. Partner with service providers to drive increased value
- Monitor, review and implement compliance and security measures.
- Support audit and legal requests and coordinate quarterly recertification
- Provide status updates and communicate relevant information to key stakeholders

**BASIC QUALIFICATION**
- Bachelor's degree required, preferably in a Computer Science, Information Systems, Engineering or Business Management field.
- Experience with Software Development and/or IT Service Management life cycle
- Strong technical and troubleshooting skills.
- Excellent oral and written English communication skills.
- Strong interpersonal, customer service, and relationship competencies.
- Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects.
- Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
- Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
- Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.

**PREFERRED QUALIFICATIONS**
- Experience with Sales Force Automation (SFA) and Customer Relationship Management (CRM) processes
- Experience with Veeva CRM platform
- ITIL / PMP Certification
- Experience with data and integration technologies such as Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, UC4
- Experience working in the Pharmaceutical or Life Sciences industry

**#LI-PFE**

**PHYSICAL/MENTAL REQUIREMENTS**

None, primarily office/computer-based work

**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**
- This role will require to cover support for Latin America time zone
- Pfizer Digital is a 7x24x365 endeavor. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours
- May occasionally require travel, primarily to other Pfizer sites in the region and globally.

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech

LI-PFE