Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! What you will be doing • Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations • Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions. • Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance • Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed • Translate and oversee organizational strategies for assigned goals • Manage client relationship by proactively identifying program issues & making recommendations on potential solutions • Manage the resolution of client issues and ensure appropriate follow-up is done to manage client relationship; Deliver routine client reports; • Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed • May collaborate across various groups) on program projects, new service line implementations, database updates, UAT • Manage & administer program policies & procedures • Collaborate with Compliance team on program audits, address audits findings and implement corrective action • May require periodic travel to sites or client related meetings • Performs related duties as assigned What your background should look like EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. Normally requires a minimum of three (3) + years of progressively related responsibility. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 1. General knowledge of reimbursement and patient assistance programs, database elements and functionality; operational policies and processes, particularly distribution processes / interfaces are preferred 2. Ability to evaluate issues, make decisions and recommend possible solutions 3. Strong interpersonal and presentation skills 4. Strong organizational skills; attention to detail 5. Ability to communicate effectively both orally and in writing 6. Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint) 7. The ability to manage multiple tasks along a parallel process 8. General understanding of health care payer research, healthcare policy and payer landscape preferred 9. Ability to identify issues and knows when to escalate What Cencora offers All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location. Schedule Full time Affiliated Companies Affiliated Companies: Cencora Costa Rica Limitada Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ****** . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
