**About the role**:
**Your tasks**:
- Managing:
- Team supporting MeM\Intune\Config Mgr in a large Enterprise environment.
- Stake holder management and assist business colleagues with a "Can do" attitude and best in class service.
- Change requests to production environment while minimizing impact to Production environment and IT infrastructure.
- Internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting.
Follow ITS processes and procedures.
- Change requests to production environment, responsible for quality of documents and mínimal adverse effect to business, coordination within Digital Enablement organization.
- Sign off of Operations Acceptance Testing (OAT) for managed projects to ensure environment released to production has been delivered according to ITS standards and is fully supportable.
- Consultancy and guidance on infrastructure deliverables, infrastructure standards and related service management processes and procedures.
- Team for multiple specific projects on behalf of Digital workspace Services.
- Teams to develop and implement solutions to problems.
Ensure all solutions implemented follow ITS standards.
- Understand the talent needs of the team and develop people who can meet those needs, act as mentor and consultant for junior team members.
- Influence and persuade others to take a specific course of action.
- Make decisions, prioritize, and check progress against targets.
Break down course of action into smaller steps and planning and resourcing.
- Provide risk and impact analysis and CAB approval of hardware infrastructure related requests for change in "Approval in Principal" or "Approval for Implementation".
- Review existing practices and procedures to identify areas for improvement and automation, suggest solutions and negotiate with all impacted parties to achieve successful implementation.
**You should have**:
- Excellent knowledge to build MeM\Intune\Config Mgr environment and have upgrades to be compliant
- Manage coordination with Local IT to improve compliancy.
- Knowledge Management and documentation
- Incident and Problem ticket analysis and trend analysis
- Document technical process and procedures in a clear and understandable manner
- Liaison/Knowledge transfer between GPWS\NGWS services and Service Desk\Country IT
- Manage request for Change
- ITIL Foundation knowledge or Certification
- Excellent knowledge in managing teams handling MeM\Intune\Config Mgr Infrastructure.
- Excellent knowledge of English Language (both spoken and written)
- Prince 2 Certification (or PMP)
- University degree in computing/technical/math/science
- Leadership capability to drive and motivate teams to meet project deliverables
- Strong analytical thinking
- Excellent communication skills