Manager Ii Wfm

**Workforce Management (WFM)**

**Location**
- Pavas, Costa Rica***

Job Title:
Manager II WFM

**Job Description**:
Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations. WFM delivery, Financial planning knowledge is mandatory.

**Responsibilities**
- Participates in the process of action and strategic planning that establishes annual goals and objectives for an organization;
- Manage the team of representatives and analysts providing monthly coaching and feedback;
- Participate in monthly meeting with customers;
- Be in charge of forecasting, capacity planning, real-time, analysis and reporting processes;
- Ensure the accuracy of all WFM processes
- Directly manage WFM, Client KPIs and Financial performance in one place across different verticals
- Provide BI and analytics for business purposes
- Be a POC for customers and partners
- Stakeholder management
- Monitor revenue and cost for the process

**Requirements**:

- Financial planning knowledge is mandatory
- Strong ability to plan, multi-task, and manage time effectively
- Excellent written, verbal, analytical and communication skills
- Strong data analysis
- Bachelor Degree (preferred) or High school diploma (required)
- Excel Knowledge
- Experiences as in WorkForce Tasks
- 1 year of experience in WFM
- IEX Certification (as a plus)
- Advance English proficiency (B2)

**#LATAMCNX**

**Location**:
Costa Rica
- San Jose

Language Requirements:
Time Type:
Full time
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