Manager Ii, Seller Ops Support, Spend Evaluation

Bachelor's degree or equivalent experience
- 3+ years successful experience managing a team of people with a track record of developing a high performing environment.
- 2+ years managing an operational team of people (frontline & backline), either in a customer support/service environment, or in a diverse ecommerce operations team.
- 2+ years' experience with deep diving data with analytical, sales, and productivity tools including Tableau, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
- 2+ years' experience managing a high demanding customer operations team, and leading prioritization of tasks, team scheduling, time management, and meeting deadlines with initiatives and projects.
- 2+ years building reporting and accountability mechanisms to increase efficiency and effectiveness of a production team.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.
Proficiency in composing concise, accurate and appropriately targeted responses.
- Master's Degree in a field of Business, Marketing, Operations or Finance.
- Scrum Master Professional Certified.
- Yellow/Green Belt Certification.
- 3+ years' experience in Program/Project management - 5+ years' experience in operations, marketing, buying, or customer service delivery in related industries like retail, ecommerce, technology support or hospitality.
- Amazon Seller Support and E-Commerce experience preferred.