**Key Responsibilities**:
- Drive day-to-day performance of their HRS Workforce Administration team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS Workforce Administration team in the assigned region.
- Manages and ensures high service delivery and execution on the Hire to Retire processes according to the HR Operations playbook.
- Influence colleagues, customers, and collaborators to ensure acceptance of new processes and tools. Manage adoption of new scope of work, including knowledge development to support consultation.
- Identify ways to innovate, improve, standardize, scale, and leverage E2E Workforce Administration delivery capabilities, including the integration of enabling technology
- Other incidental duties
**Education and Experience**:
Bachelor's Degree or Equivalent in in Management Information Systems, Information Technology, Human Resources, Business, Management, Organization Development, or related fieldrelevant experience managing HR processes Required or
Master's Degree or equivalent Preferred
Experience leading teams within a similar organization and matrixed structure Preferred
**Additional Skills**:
- Experience leading and mentoring virtual teams and helping to foster/create a "great place to work"
- Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) within a customer service environment (ServiceNow preferred)
- HR and workforce administration domain expertise
- Experience with an ERP system (Workday preferred)
- Experience working collaboratively to facilitate the delivery of HR services across numerous locations
- Strong knowledge of Workforce Administration HR processes and services administered within HR Solutions
- Knowledge of HR enabling technologies within a customer service environment
- Knowledge of standard business practices and professionalism in a customer service environment
- Specialized knowledge of end-to-end HR solutions in Workforce Administration
- Exceptional customer service orientation
- Detail-oriented and high work standards in support of seamless execution
- Strong analytical and problem-solving skills required
- Solid knowledge of industry and technology trends and applicable regulatory requirements
- Ability to interact with all levels of employees
- Successful record of improving and executing programs as scale
- Ability to interact with all levels of employees
- Strong analytical and problem-solving skills required
- Detail-oriented and high work standards in support of seamless execution
- Ability to drive issues to resolution while maintaining an atmosphere of collaboration
- Excellent verbal and written communication skills, fluent in English and any additional required language
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
About Edwards Lifesciences
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
COVID Vaccination Requirement
**For United States Applicants Only**:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
**Know your Rights**: Workplace Discrimination is Illegal Poster
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice
