The GBS Business Intelligence Manager will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS Shared Services globally. The individual will lead a team responsible for the development and management analytics, dashboards, performance metrics and reporting needs of various teams globally and across different workstreams including OTC, RTR, PTP, Customer Care and others.
**Key Responsibilities**:
- Lead a team in performing data mining, cleansing, manipulation, dashboard building and analytics
- Drive the design of robust business reporting, visualization, and impact analyses
- Design, develop, and implement analytics solutions using various tools, including Microsoft Power BI Partner with Operational leaders to identify data challenges and take actions that will deliver the highest impact
- Identify vital data elements and their sources, maximizing appropriate tools to acquire and consolidate large volumes of data from different sources.
- Partner with Productivity & Performance Managers (SMEs) across workstreams to evaluate and prioritize reporting, dashboard, analytics requests.
- Evaluate and prioritize requests, considering project size and complexity, urgency, risk, and value.
- Possess a deep understanding of business value drivers and their corresponding impact.
- Align resources effectively and ensure a shared vision to guide and drive the team to complete projects on time.
**Minimum Requirements/Qualifications**:
- Minimum 7 years of experience in Business Intelligence (BI), preferably in the fields of finance and accounting, including 3-5 years in shared services or consulting positions.
- Bachelor's degree or certifications, in Computer Science, Information Science, Finance or a related work experience
- Experience in leading and running a distributed team.
- Proficiency in data analysis tools such as SQL, ETL concepts, and BI tools like Power BI.
- Demonstrated ability to translate data / analyses into visualizations such as graphs, charts etc. which business stakeholders can understand.
- Familiarity with Alteryx is a plus.
- Solid grasp of complex databases, data warehousing, and SQL.
- Experience in a Performance Management role is helpful.
- Effective communication skills to engage with internal and external leadership.
- Shown adaptability in dynamic and challenging environments.
- Collaborative mentality, working effectively with colleagues and partners.
- Understanding cloud platforms (e.g., AWS, Azure, GCP) is a plus.
- Proven relationship builder, able to operate within a multitude of formal and informal networks while handling the competing interests of multifaceted stakeholders.
- Champions efficiency improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning.
- Superb attention to detail required
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