Manager, Analytics – Santa Ana Costa Rica Are you an innovative individual who is passionate about data analysis, product development and fighting payment fraud? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it's time to join Western Union as a Manager, Analytics. Western Union powers your pursuit. Role Responsibilities:Manage a global team of experienced analysts, to achieve the bellow:Define, document and govern analytics team's processes Operationalize and oversee payments risk governance processes Document and manage audit related processes and tasks Evaluate and prepare strategy and recommendations on current risk products and processes Interact with other internal departments to formulate recommendations and actions Interaction with various groups around the globe, including becoming the SME for specific tasks Build and track performance metrics and make enhancements to existing metrics and reports Interact with multiple internal departments on direction of direct manager to execute on risk projects and implementationAssists with implementation of initiatives that improve operational and risk controls, and increase organizational efficiency "Think outside the box" and creates clear recommendations on specific risk projectsAssist direct manager in interaction with various groups including vendors, service providers, and financial institutions around the globe - effectively is the subject matter expert for specific tasks and processesReport on progress of initiativesApply people management practices according to Western Union standards Use various analytical techniques to deliver ad hoc requestsRole Requirements: Bachelor's degree in technical field5+ years of experience in payments industry, analytical rolesProven ability to coordinate with and manage people Business process re-engineering experience a plusEnglish ProficiencyAdvanced knowledge on Power BI and Excel, SQL and HQL queries or similarExperience in data analysis, reporting, stakeholders management Python, machine learning and automation skills are desiredProject Management experience is preferredStrong communication and presentation skills Ability to effectively communicate business requirementsAbility to manage and prioritize multiple projects and tasks independentlyPeople management experience is desired . BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaPaid time off including extended maternity leaveIn house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
