JLL supports the Whole You, personally and professionally.
**Benefits to eligible employees, include**:
Life, health and dental insurance for you.
Annual Performance Bonus.
Online platform with certified courses for your professional development.
Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).
Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).
Employee recognition program.
**Participation in BRG (Business Resource Groups)**: Be part of our BRG, which promotes diversity and inclusion within JLL.
What this job involves
We are currently seeking a dynamic individual for the role of Lobby Host to join our team:
**Location**: Torre Universal, San José, Urbanizacion Colón, Costa Rica.
**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm (ability to have flexible schedules and start work earlier if necessary).
**Work model**: On site.
**Contract Type**: Indefinite-term.
This role is responsible for the delivery of the client Customer Experience to all client visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression
What is your day to day?
Maintain highly a professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors.
Greet, register and badge visitors.
Enter guest information into RE&F/client provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information.
Notify the appropriate clientstaff to inform them of their visitor. Maintain confidentiality regarding visitors.
Respond to questions from staff and visitors regarding directions, local services, amenities and building locations.
Make arrangements for taxi/transportation app service as requested.
Provide guest wireless access code as required or direct visitors and staff to the appropriate location.
Ensure the customer facing meeting room is kept neat and tidy.
Receive and/or direct to the appropriate on site location, incoming local deliveries and distribute or communicate to staff to pick up the deliveries to the proper department locations and tenant/ Arrange courier pick-ups upon request at selected sites or direct staff to the appropriate on site location.
Answer and direct phone calls/main switchboard or lobby desk, respond to general inquiries and support administrative requests.
Ensure front desk and lobby areas are maintained with a professional presentation and that any applicable requirements are met.
Support and coordinate events requirements with business and/or IFM events team ensuring requirements are met and delivered according with IFM scope service.
Provide concierge with daily briefings on events and meeting schedules and any other specific user requirements key to meeting customer experience.
Perform daily sweeps on meeting room and lobby area to ensure it is clean, tidy and functional at all times. Work with Hospitality and/or Cleaning provider to ensure food and crockery is removed once function has finished.
Maintain and keep current Standard Operating Procedure (SOP) manuals for the Lobby Area or in smaller office for the site.
Enter service requests or update as work completion status changes in work order system.
Coordinate and assist with Lobby and/or general maintenance issues, to include entry of Service Requests into the GFSC.
Provide access to Tier Two IFM Providers to carry out maintenance work in accordance with site EHS systems and procedures.
Ensure client devices, display services and associated lobby technology is functioning and working at all times. Work with clientIT and Site FM in raising technical issues and failures promptly and to full resolution.
Monitor staff and visitors who enter secured areas. Contact security immediately for all types of security breaches and problem situations.
As necessary, commence emergency procedures in a manner consistent with assigned location emergency response plans.
Complete the reports that are required according with the role (use of rooms/spaces, calls quantity, visitors, etc).
Required
Previous experience in a customer-facing role, preferably in a receptionist or hospitality position.
University student or recent graduate in a related field (e.g., hospitality, business administration, communications).
Strong communication skills, both in person and over the telephone.
Attention to detail and ability to accurately register and badge visitors.
Reside in areas adjacent to la Rivera de Belen.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.