Linux Technical Support Engineer

**About Us**

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

**Job Summary**

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.

**Primary Job Responsibilities**
- English level (85 %> orally and overall) (Must).
- Linux CLI Proficiency (Must).
- Schedule flexibility (Must).
- Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
- Gaining remote access to other hosts
- Manipulation of files and directories, including o Moving, renaming, and deleting
- Transferring files between hosts
- Comprehension of, and skill in, manipulating file system permissions for files and directories
- User and groups or Reading user and group ownership of files and directories
- Adding and removing users
- Switching between user shells
- Using sudo
- When to use the root user Basics and good understanding of DBs and scripting

**Linux Performance and Diagnostic Tools**
- System performance at-a-glance, including o CPU, memory, and disk usage
- CPU and disk performance, I/O, and wait times
- Open files and open connections
- Networking tools o Testing connectivity
- Port status

**Windows Proficiency**
- Group Policy controls
- Active Directory general structure - Forest, trees, domain
- Editing file permissions
- Collecting MSI installer logs
- RDP
- LDAP
- Services

**General Knowledge**
- DNS - how to query
- TCP vs. UDP
- Networking/Subnets
- Working knowledge of other Unix based operating systems

**Preferred**
- Python
- Power Shell
- Shell Script
- SQL
- SSL
- C/C++C#/Java
- HTML
- XML
- JSO

**Experience**
- Call Center experience a plus