Linux Technical Support Engineer (100% Remote)

**Objective**:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, in a constantly evolving environment by offering world-class customer support.

**Hard skills**:

- English level (85 %> orally and overall) (Must).
- Linux CLI Proficiency (Must).
- Schedule flexibility (Must).

**Soft skills**:

- Linux Performance and Diagnostic Tools.
- Windows Proficiency.
- Navigation through the bash/dash shells, including the location of common files such as system logs, mail logs, startup scripts, and user limits.
- Gaining remote access to other hosts.

**Responsibilities**:

- Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.
- To take and follow up frequent cases until they are resolved.
- Document correctly the data base using the given tools to keep track of costumer's request through data entry.
- Be aware of current procedures to offer accurate information.
- To provide a technical information.

**Benefits**:

- Medical Services.
- Technical Academy.
- Monday to Friday Schedule.