Company Description
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
This individual will be part of an operations team whose responsibility will be to monitor, support, administer and manage all aspects of the Axway Secure Transport software within Experian Global File Transfer. This includes configuring file transfers in Axway Secure Transport to securely deliver files to intended destination. Including working with internal and external customers to configure and troubleshoot file transfers.
**Responsibilities**:
Secure Transport Administrator will be responsible for daily monitoring of the system health. Integrating new process instances into the Secure Transport environment. Creating new routing processes within Secure Transport. Monitoring and resolving Service Now tickets for new incidents and tickets for service meeting daily Service Level Agreements.
This includes:
- Administrate and manage all aspects of the Axway Secure Transport software.
- Configure secure file transfer (SFTP, AWS S3 etc.) definitions in Axway Secure Transport to securely deliver files to intended destination.
- Works with internal and external customers to configure and troubleshoot file transfers.
- Implements proper security certificates for file transfer protocols.
- Monitors performance of file transfers and resolves operational problems.
- Coordinates the installation of Axway Secure Transport software on Linux platforms.
- Work with vendor, client, internal businesses to troubleshoot issues.
- Coordinating the installation of Axway Secure Transport software on Linux platforms and performing system upgrades.
- Work independently with mínimal supervision.
- Identify and implement new processes and best practices.
- Rotating on call support for global businesses
**Qualifications**:
- Must have a minimum 4 years in files transfer field.
- Required working knowledge of Linux operating environment. (Putty/Linux, VI).
- Highly focused on following security procedures.
- Experience in a 1st - 2nd line operational support role
- Experience working with security certificates for encryption-decryption and authentication.
- Experience monitoring and resolving file transfer issues.
- Ability to work independently and manage workload with multiple competing priorities with mínimal supervision
- A willingness to embrace change, innovate and drive automation and to adapt strategies on the fly.
- Proficient documentation skills; able to fully document operational requirements, proposed solutions, processes and data flows effectively
- Excellent interpersonal skills and ability to communicate effectively. Outstanding command of the English (or primary customer) language.
- Comfortable with working across multiple technology platforms, with self-motivation to gain understanding of systems quickly
- Ability to work in an on-call rotation schedule and be able to support other regions.
- Installation and configuration of multi-node architecture environments, including upgrades and platform migration.
Knowledge and Additional Experience and Skills (Plus Skill, but not needed).
- Axway Secure Transport maintenance and administration
- Desired expereince in AWS S3, Azure Blob and other cloud storage services.
- Knowledge and experience with Jira tickets and Project Management would be advantageous but not essential.
- Knowledge and experience of ServiceNow principles would be advantageous but not essential.
- Desired experience supporting ConnectDirect and Mainframe environments.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work-Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; di
