Level 1-2 Help Desk Technician

**About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.

**Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team. You will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

**Requirements**:
**Responsibilities**:

- Provide exceptional technical support to clients.
- Troubleshoot hardware and software issues promptly.
- Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
- Collaborate with other team members to resolve complex technical problems.
- Conduct regular system maintenance and updates.
- Document all service activities accurately.
- Ensure compliance with security protocols and best practices.

**Qualifications**:

- English/Spanish Proficiency
- High school diploma or equivalent.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
- Proven experience in IT support, preferably in an MSP environment.
- Strong knowledge of Windows operating systems, hardware, and networking.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Benefits**

**Perks**:

- Competitive salary based on experience.
- Health benefits
- Professional development opportunities.
- Collaborative and supportive work environment.
- Opportunities for growth within the company.