1 Year experience with delivery and facilitation skills - Proficiency in driving learning outcomes inside and beyond the classroom - College degree; preferably in a communication, education or related field, or at least 2 years related experience - Proven ability to translate business insight to audience need - Demonstrated success working on remote teams - Ability to effectively collaborate and influence across boundaries - Ability to work flexible shifts, including nights and weekends
Key job responsibilities
In addition, this role seeks both informal and formal feedback on training programs for trend analysis and for the improvement of training programs, as well as the identification of future training opportunities for our global support agents.
Expertise in developing and maintaining strong business relationships, collaborating with the Instructional Design team, and implementing communication plans are core to this position.
Overall, the learning facilitator is responsible for driving high quality training to all global support agents and playing a significant role in the development of a successful, effective global KDP Customer Service team.
About the team
Who We Are
The Learning & Performance (L&P) team provides curriculum development and training delivery to teams in the Books organization.
Our Mission
To provide our internal Books employees with the knowledge and skills needed to support our content providers with making their publishing goals come true.
Work/Life Balance
Our team puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Mentorship & Career Growth
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- At least 2-5 years' experience working in a formal training role
- Bachelor degree in Education, Learning & Development, Adult Education, or related field
- CPLP or other learning/training certification
- Excellent project management skills and attention to detail - able to implement globally, and at scale
- Proven track record of learning lifecycle - defining, assessing, measuring, developing, implementing and reinforcing learning solutions