Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Required Technical and Professional Expertise
College degree in Administration, Accounting, Banking, Industrial Engineering, Finance. Intermediate English Intermediate Portuguese One or Two years of previous working experience in Help Desk or related jobs (Back Office, Customer Service Representative) Knowledge in Procure to Pay processes Customer service advocate. Excel intermediate. Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures. Responsible for a variety of interrelated processes within well established procedures. Responsible to set work schedules individually or as a team member. Process is monitored as required. Provides technical guidance. Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Preferred Technical and Professional Expertise
- Trained in adult learning particularly in BPO if possible
- Attention to detail as there is reporting required
- Excellent Communication Skills able to communicate at all levels
- Independent worker
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?