**Introduction**
The HR Service Administrator is an integral part of IBM and HR.
Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.
Help IBMers to build their career by providing them with a personalized experience.
In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
**Your Role and Responsibilities**
As a Learning Admin, you'll be able to do the following tasks/functions:
- Responding to and resolving client concerns regarding the Learning Management System (LMS).
- Resolving client queries, they will be expected to perform routine maintenance and update LMS content.
- Provides support by troubleshooting issues for employees accessing the tool.
- Mastery in the usage of the Learning Management System.
- Good English communication skills to participate in calls, present to the client, and participate in process discussions.
- Ability to manage multiple, diverse priorities under time pressure to meet critical customer deadlines
- Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers, both internal and external; proactively follows up with key customers on resolution and action plans
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Responsible for updating tracking documents to provide progress and blockers visibility to Leadership.
- Ensure the received request have all the necessary details to proceed with it.
**Required Technical and Professional Expertise**:
- SAP knowledge
- 2 years of Customer Service experience
- Intermediate to advanced Excel
- Good English communication skills to participate in calls, present to the client, and participate in process discussions.
- Ability to manage multiple, diverse priorities under time pressure to meet critical customer deadlines
- Ability to per-empt potential issues and re prioritize work to meet ever-changing needs of customers, both internal and external; proactively follows up with key customers on resolution and action plans
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
**Preferred Technical and Professional Expertise**:
- College Education
- Portuguese
**About Business Unit**
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration.
We believe in the power of technology responsibly used to help people, partners and the planet.
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.