**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
- Conduct/Govern NH, cross skill and up skill batches and ensure quality certification by meeting throughput, FCR and learning curve targets.
- End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
- Ensure all training reports including internal stakeholder and clients should be shared on time accurately.
- Ensure floor agents go through timely monthly check, floor refreshers, etc.
- Should be able to manage internal communication with peers, stakeholders and communication with clients, which will include reports, reviews, audits, etc.
- Should have good communication skills and would be interacting with internal stakeholders and end clients.
- In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements.
- Maintain vertical hygiene by ensuring reports, data and documents are in place.
**Qualifications**
- Graduate / Post Graduate
- Overall work experience of minimum 6 yrs. with minimum 4 yrs. experience in Training Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values.
- Strong level of verbal communication skills including ability to have relevant conversations related to the process is essential.
- Strong English language skills, and an ability to understand and comprehend accurately.
- Ability to have robust conversations while maintaining a high level of customer service with different stakeholders and clients.
- Can articulate effectively and concisely and conveys outcomes with confidence.