Lead Associate - Operations

Job Description Entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals.
Qualifications With relevant experience in handling a team Proficient in English (B2) Persuasive communication skills Prior customer service experience Knowledge of customer service and sales processes Strong etiquette and customer focused skills Planning and organizing skills Result oriented Ability to analyze data and communicate in an effective manner Working knowledge in basic systems and applications (i.e MS Office) Problem Solving and Innovation