Latam Workflow Analyst, Workflow Analyst - Na

1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL

Key job responsibilities
- Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units.
- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.
- Accountable of time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
- Proactively plans to protect PTL/NPT allowance.
- Manages planned shrinkage to protect SL goals.
- Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit.
- Coordinates various cross-training opportunities.
- Schedule placement of new hire associates.
- Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates.
- Drives special projects designed to maximize efficiency and increase production and quality.

San Jose, CRI
- Experience working with Tableau
- Experience using very large datasets