ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Analyst for LATAM is responsible for supporting the Regional Process Integration & Controls Sr Manager in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This senior analyst will have responsibility for assisting the Speaker Program Needs Assessment (SPNA) process for all markets in LATAM and ensuring operational requirements for implementation of local Speaker Program requirements are completed in a timely manner. This role will be responsible for supporting continuous improvement opportunities, driving process and system enhancements through innovation, and leveraging technology. The senior analyst will support the design of a scalable Regional model to support expansion to additional policies and programs, as needed.
This role will be based in Escazu, Costa Rica and work closely with MEET Regional Operations Leads, Process Integration and Controls teams, other MEET Centers of Excellence, Corporate Compliance, Legal, Audit, Finance, and Business Leadership.
- Help maintain the local speaker program policy requirements for all markets within LATAM with input from relevant stakeholders ensuring compliance with global standards and minimum requirements
- Support annual updates of local requirements on the Country Annex Portal in collaboration with Compliance and other relevant stakeholders
- Support the primary point of contact for local policy questions and interpretation for in-scope markets for LATAM, with support from Compliance, as needed
- Consult with Global Policy Owner and Global Risk Owner on relevant policy related matters, as needed
- Assist with the remediation of audit findings relating to speaker program requirements in LATAM
- Work with stakeholders to coordinate change management and communications for all markets within LATAM, including as it relates to policy updates, process changes, systems enhancements
- Assist with the annual Speaker Program Needs Assessment (SPNA) process for all markets within LATAM including identifying and engaging relevant stakeholders, initiating the process, tracking and appropriate storage of final SPNAs and approvals, and identifying a process to review progress against SPNAs
- Support development/customization of local speaker program training materials and assign, deliver/support delivery, track training to required colleagues within LATAM with appropriate documentation
- Accountable for supporting policy requirements within markets, including ensuring maintenance of minimum speaker criteria; review/approval by Medical of approved speakers; and speaker briefing process and documentation
- Work to help lead in ensuring local monitoring program is in place, as needed, and support conduct of periodic level 1 oversight to ensure compliance with policy
- Support audit readiness
- Implement Regional governance framework
- Support design of scalable Regional model and incorporation, as needed, additional policies, including but not limited to Ad Boards, External Funding, etc.
- Support ad hoc MEET-related initiatives and projects, as needed
BASIC QUALIFICATIONS
- Knowledge of internal and external audits and compliance initiatives
- Familiarity with data analytics and ability to action data to mitigate compliance risk
- Understanding and awareness of the technology landscape that supports MEET
- Basic written and verbal communication skills enabling effective communication with all levels of management
- High level of self-motivation, energy and flexibility
- Proven ability to support continuous improvement
- Strong interpersonal and organizational skills
- Experience in management of multiple client stakeholders
- Strong organizational skills to coordinate and manage multiple global priorities
- MAPP Navigator/SAP/Ariba/LeapFrog experience preferred
PREFERRED QUALIFICATIONS
- Typical Years of Experience: Minimum 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)
- Minimum of bachelor's degree in Business, Finance, Law or a related discipline
- Fluency in English is a must, additional languages preferred
- Previous experience with pharmaceutical companies is preferred
- Ability to support development of strategy for continuous improvement, monitoring, and training
- Fundamental knowledge of a large compliance related, customer facing operations team
- Ability to engage with stakeholders to resolve issues and achieve objectives
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Proficiency with data analysis and visualization
- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
- Experience with Foreign Corrupt Practices Act transactions preferred
Work Location Assignment: Fl