ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.
This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.
This role will be based in Escazu, Costa Rica and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the Process Integration and Controls Lead Manager for LATAM.- Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within LATAM- Ensure all escalations; exceptions; and deviations are documented- Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals- Serve as first point of contact for compliance-related questions for MEET transactions and processes- Support a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps- Work with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in place- Conduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expected- Conduct detailed review/submission of a monthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracy- Conduct detailed monthly reviews of selected meetings (via sampling) to ensure adherence to MEET processes- Support the development and delivery of training aimed at addressing key findings identified via monthly MAPP/MEET sampling- Ensure all transactions are properly documented in applicable MEET system and ensure standards are in place- Support audit preparation and execution- Ability to present to leadership and manage relationships with stakeholders- Support Regional Process Integration & Controls Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)- Support trainings related to MEET policies and processes as needed- Support regional lead in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings- Raise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings
BASIC QUALIFICATIONS- Comprehensive knowledge and expertise in the technology landscape that supports MEET- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls- Ability to manage multiple stakeholders- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- Good organizational skills to coordinate and manage multiple priorities- Strong technical skills in managing transactions within a system- Strong written and verbal communication skills enabling effective communication with all levels of management- Strong customer service skills and mindset- Understanding of accounting terms and financial cycle- Understanding of compliance / financial controls- Strength with multitasking and ensuring accurate detail- Ability to work under pressure and to handle several projects at once- High level of self-motivation, energy and flexibility- Understanding of MAPP Policy terms and healthcare compliance policies- Strong interpersonal and organizational skills
PREFERRED QUALIFICATIONS- Typical Years of Experience: Less than 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)- Minimum of bachelor's degree in Business, Finance, or a related discipline- Fluency in English and Spanish is a must; additional languages preferred- Compliance experience and financial or audit controls background- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies- Previous experience with pharmaceutical companies is preferred- Fundamental knowledge of a large compliance related, customer faci