**PRINCIPLE FUNCTIONAL RESPONSIBILTIES**
Service Engineering
Be an active member of the team to develop new and continued improvements of exist service releases including but not limited to:
- Working with Managed LAN/WLAN Services Manager on the evaluation of new technologies, growth, development, of LAN Services that align with service roadmaps
- Working in a cross functional team to ensure LAN Services are designed to ensure a high level of quality and consistency using existing and new technologies
- Work with the Service Delivery & Operations group to train, support, and educate so they delivery services with a high level of quality, reliability, and consistency across the enterprise
- Work with other managed service teams to develop designs, standards, procedures, and training to ensure compatibility and support within LAN Services
- Stay up-to-date and work with new and emerging technologies to help influence the direction feature releases of LAN Services
- Working in a cross functional team to develop LAN Services requirements, standards, deliverables, and Work with other projects and services as needed
- Ability to work alone and prioritize time to meet assigned task, goals, and issue resolution
Technical Abilities
- Provide top level design expertise for provisioning projects to ensure alignment with LAN Services for greenfield, brownfield, acquisitions, and custom designs
- Provide guidance and expertise of Build of Material list (parts list) for LAN Service projects as needed driven by complexity
- Advanced knowledge of LAN and WLAN technologies such ethernet protocols, multi-gigabit networks, fiber networks, 802.11x, wireless access via Flex Connect and WLC, end to end wireless QOS through WMM, RF knowledge is a plus
- Experienced in troubleshooting and implementing Cisco Catalyst line of products (LAN & WLAN), Fortinet (LAN & Firewalls), and Juniper mist
- Advanced Layer 2 and 3 design aspects for enterprise LANs
- Ability to design and troubleshoot high availability LAN and Wireless LANS
- Working knowledge of LAN media types and ability to diagnose escalated last level support issues remotely
- Ability to collaborate with other engineers, technical specialist, and vendors to provide feedback for improvements and designs with services
- Advanced knowledge of IP, routing, and subnetting
Last Level Support
Provides last level support to Service Delivery and Operations teams for escalated LAN Services issues
**EDUCATION/COMPETANCIES**
- BA/BS in Information Systems or related area (or equivalent experience)
- Cisco LAN Certifications preferred
- ITIL v3 Foundation Level
- Results oriented with personal accountability
- Excellent attention to detail and high level of quality control
- Excellent written and oral communication skills to work with diverse teams
- Excellence driven
- Ability to multiple communication platforms to effectively communicate with global teams
- Passion for learning new technologies
- Ability to prioritize and work with multiple technologies and projects
**EXPERIENCE**
- Minimum seven years of IT experience
- Minimum three years of service transition or service engineering experience
- Minimum two years of experience in the design, implementation, and operation of Local Area Networks and/or Wireless networks with Cisco & Fortigate hardware in an enterprise environment
