L1 Trilingual Customer Service

**Overview**:**Main Responsibilities**:- Create, handle, and route cases efficiently to ensure timely resolution.- Conduct basic triage to prioritize and escalate cases as necessary, adhering to predefined escalation protocols (SAN 101).- Collaborate with next-level support teams such as CS&S, GSC, GSC Keys, GSL, and GSS to address complex customer issues.- Monitor and handle Hi-Track cases related to EV failures, ensuring proactive resolution.- Assist with CS&S/ISP product requests and escalations as needed.- Provide support for ASP product requests when required.**Main Skills**:- Clear communication skills, both oral and written, to effectively interact with customers and internal teams.- Strong teamwork abilities to collaborate with colleagues and support teams for issue resolution.- Adaptability to quickly adjust to changing priorities and customer needs.- Effective listening skills to understand customer inquiries and concerns accurately.- Schedule flexibility to accommodate varying workloads and customer demands.Additional Requirements:- Demonstrated customer service skills and experience.- Proficiency and fluency in PC usage.Pay: ¢600,000.00 - ¢650,000.00 per monthApplication Deadline: 30/04/2024