The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.Responsibilities:Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactionsServe as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technologyEnsure effective governance of tasks and processes with reference to internal policy and external regulationPartner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practicesDevelop the ongoing KYC training plan to develop and enhance staff knowledge of business and productManage KYC Operations project book of work, including strategic program roll out and system enhancementsManage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levelsCreate efficiencies through on-going utilization of low cost centers for data managementHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:6-10 years of experience in internal control functions within the ; particularly in AML/KYC, Operational Risk, legal or other control-related function in the financial services industryAdvanced presentation skill in ExcelGood interpersonal skills, ability to interact with Senior Management, verbally and in written communications (Spanish and English)Attention to detail and ability to work under high-volume workload, prioritizing in an effective mannerStrong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messagingComfortable navigating complex, highly matrixed organizationsEducation:Bachelor's degree/University degree or equivalent experienceMaster's degree preferredThe KYC Operational Readiness Lead is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to enable execution of KYC Operations targets related to execution, client, controls and people.Key Responsibilities include:Provides senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination forLeads in-depth analyses to address KYC Operations execution requirements. A critical added value of the role is to provide insights that enable the operations to increase performance, enhance quality and elevate the client experience.Designs KYC Operations analytical reports and dashboards, with focus on KYC Operations user experience, translating raw data into meaningful information for decision makers, thereby enabling execution of strategy.Manage KYC Operational Readiness book of work, including program roll out, execution of projects and collaboration with global workstreamsPartners with KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practicesEnsures effective governance of tasks and processes with reference to internal policy and external regulationDevelop the ongoing KYC training plan to develop and enhance staff knowledge of business and productMinimum requirements:6-10 years of experience in reporting functions and/or analysis functions for AML/KYC, Operational Risk or similar lines of business in the financial services industryAdvanced presentation skill in ExcelGood interpersonal skills, ability to interact with Senior Management, verbally and in written communications (Spanish and English)Attention to detail and ability to work under high-volume workload, prioritizing in an effective mannerStrong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messagingComfortable navigating complex, highly matrixed organizationsPreferred Qualifications:Bachelor's degree/University degree or equivalent experienceMaster's degree preferred------------------------------------------------------Job Family Group: Compliance and Control------------------------------------------------------Job Family:Business KYC------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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