**The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**
**Responsibilities**:
- ** Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment**:
- ** Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally**:
- ** Provide people management and development responsibilities and ensure team service level standards are met**:
- ** Liaise with Compliance department and senior management within business units supported**:
- ** Oversee new client onboarding and implement process enhancements to improve client onboarding experience**:
- ** Provide Management reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program**:
- ** Monitor account refresh activity daily to ensure regulatory/document requirements are met**:
- ** Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized**:
- ** Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure**:
- ** Has the ability to operate with a limited level of direct supervision.**:
- **Can exercise independence of judgement and autonomy.**:
- **Acts as SME to senior stakeholders and /or other team members.**:
- ** Ability to manage teams.**:
**Qualifications**:
- ** 5-8 years of experience in Operations, Know Your Customer (KYC), Anti-Money Laundering (AML), or Compliance**:
- ** 3-5 years of experience as People Manager.**:
- ** Ability to work under pressure with proven record of managing high workload with effective prioritization.**:
- ** Excellent written and verbal communication skills. Bilingual English and Spanish.**:
- ** Professional leader with superior presentation skills**:
- ** Self-starter with natural ability to drive initiative and projects forward.**:
- ** Excellent organizational and planning skills.**:
- ** Excellent customer interaction and management skills.**:
- ** Negotiation and decision making/problem solving skills**:
- ** Superior interpersonal skills. Able to communicate with internal and external business partners.**:
**Education**:
- ** Bachelor's degree/University degree or equivalent experience**:
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business KYC
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
