Knowledge Base Specialist

Job Summary:
**Responsibilities**:

- Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams.
- Responsible for administering and uploading HR policy updates based on direction from the Associate Relations team
- Administers knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from the respective functional team.
- Supports the design of new knowledge distribution policies and encourages use of new practices.
- Monitors and supports regular reviews of knowledge base content and ensures follow up with content owners on aged content.
- Reviews knowledge base usage and article ratings/feedback.

Ensures knowledge base structure and guidelines are being adhered to.
- Synthesizes information assests for associate education, communication, and other training initiatives.

Skills and Experience:

- Education Level: bachelor's degree in business or related field.
- 2 Years experience managing data, content, or business processes; managing business operations relationships and driving quality improvement
- 2 Years experience managing Knowledge base articles in ServiceNow
- English Level of a C1+