Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _**Job Description**:Position SummaryThe Credit, Collections and Deductions Expert Analyst support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.General Job Responsibilities- Completing daily tasks, with assistance from an Expert/ Senior role, including:- Credit agency management.- Credit management and monitoring.- Collections and deductions management.- Customer and credit master.- Generate and communicate process improvement ideas.- Generate work-plans to meet targets and manage workload balances.- Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance from an Expert/ Senior.- Manage low risk portfolio.- Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.- Participate in at least 2 CIP processes and propose innovation ideas within AR-Area- Follow and implement best practices and processes defined by the company, to work with high standards of quality.- Participate to status meetings (internal).- Attend internal training.- Perform other functions related to the position.This position is compatible with WFH (review internal policy).**Qualifications**:Requirements & Skills:- Student in accounting or a related field.- Knowledge of computer skills including MS Office (Excel) and Adobe Reader.- Desired but not required experience with SAP, banking portals, and other ERP systems, preferred.- English level B2Additional Information**Entrepreneurial **Competence****Result Orientation**- Understand his/her tasks and project delivery dates.- Takes responsibility of targets with energy, drive and need to finish.- Firmly follows goals and is not discouraged by resistance or setbacks.**Leadership Competence****Leading My Self**- Learn about his/her personal strengths and applies them skillfully.- Reflects on his/her weaknesses and works on reducing them.- Looks out for opportunities of new learning experiences.**Interpersonal Competence****Cooperation**- Appropriately addresses emotional topics or disputes.- Provides ideas for the search of possible action plans.- Help and support the team in daily tasks.**Communication**- Listens actively in order to understand instructions and tasks to develop.- Demonstrates effective active listening skills (asking questions, paraphrasing).- Express clearly ideas and opinions both through oral and written communication.- Is effective in a variety of communicational settings: one-to-one, peers and superiors (asking questions and proposing ideas) Is open to criticism and acts upon it.
