Job Summary:
The Payment Application Representative is responsible for receiving, posting and balancing cash, checks, EFTs, etc. (all transactions) posted within eCash throughout the work day.
**Responsibilities**:
- Post all payments and adjustments daily.
- Balance cash.
- Research and/or correct any other cash posting transactions needed.
- Post and balance batches to batch totals.
- Maintain required productivity and QA standards.
- Practice and adhere to the "Code of conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
- Oher duties as assigned.
Skills and Experience:
- English - Spanish Language (Oral and writing 85% or higher), (B2 or above).
- Must have a high school diploma or in progress to complete high school.
- At least 6 months of experience in Customer Service positions.
- The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Experience with Healthcare is a plus.
- Communication: communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
- Teamwork: able to work well in a team environment and adapt to change by offering support to others and continually prioritizing workload to ensure individual, team and departmental goals are met.
- Customer Orientation: establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
- Interpersonal skills: able to work effectively with other employees, patients and external parties.
- Policies & procedures: demonstrates knowledge and understanding of organizational policies, procedures and systems.
- basic skills: demonstrates ability to organize, perform and track multiple task accurately in short timeframes, have the ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to details and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
**Benefits**:
- Health benefits including medical, vision, and dental.
- Transportation subsidy
- Asociacion Solidarista
- Training and development programs
- Employee recognition program
- Paid time off and family-paid leave
- Paid day off for your birthday!