Job Summary:
The Network Engineer L2 is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.
Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and performance.
**Responsibilities**:
- Provide L2 troubleshooting for network issues via incident and problem management process
- Resolve L2 Incident and Requests for assigned clients
- Resolve Patching and OS upgrade to networking devices as required
- Maintain, design, configure, monitor and Support voice and data networks
- Work together with other teams in the ITO practice to troubleshoot issues
- Maintain, monitor and Support network tools
- Devise processes, methodologies, and documentation to make sure that we are providing high-quality customer support.
- Analyze logs and Network performance
- Identify improvements and recommendations for improving client's operating environments
- Runbook updates
- Technical coaching & developing of L1 Systems engineers as needed
- Identify opportunities for automation of common activities/tasks
Skills and Experience:
- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- Computer Science, Engineering, IT bachelor's degree or equivalent working experience.
- A minimum of 2+ years of experience in related field
- Knowledge in ITIL
- Strong understanding of network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
- Intermediate knowledge of VPN configuration (L2L, Access, Anyconnect or similar).
- Intermediate knowledge of data communications networking technologies, architectures, platforms and protocols.
- Intermediate knowledge of network security methods and required configurations for network devices.
- Understanding of cloud networking platforms
- Experience in documenting infrastructure architecture and the development and documentation of runbooks
- and other systems operating procedures.
- Ability to create accurate network diagrams and documentation
- Excellent written, verbal and interpersonal skills
- Participate in 24x7 on call support rotation