The Junior Collections Analyst will support the accounts receivable management within the Order to Cash (OTC) department. This includes following up on customer payments, sending payment reminders, performing basic account analysis, and resolving invoice-related inquiries. The role requires analytical and communication skills to ensure excellent relationships with internal and external customers while meeting established collection targets. Being able to prioritize workload effectively is critical for success in this role.
Main Responsibilities:
Perform daily follow-ups on overdue accounts and contact customers according to established policies.
Prepare and send payment reminders to customers via email or phone.
Collaborate with senior team members to resolve invoice and payment-related disputes.
Update and maintain collection records in the ERP system.
Ensure prioritization of tasks to manage the most critical accounts and deadlines effectively.
Escalate complex issues to senior analysts or supervisors.
Requirements:
Preferably a student or recent graduate in Accounting, Finance, Business Administration, or a,related field.
1-2 years of experience in administrative or customer service roles, preferably in financial areas.
Intermediate Excel skills.
Advanced English level (B2 or higher) capable of communicating effectively via email or calls with international customers.
Strong organizational skills, attention to detail, and the ability to manage priorities effectively.
Benefits:
Private medical insurance by Panamerican
Dental insurance by Panamerican
Annual bonus plan based on company performance (the percentage is disclosed during the hiring process)
Employee solidarity association
Assistance program: psychology, finance, legal, and nutrition
Learning program
Personal days are allocated quarterly
Round-trip transportation to the office