Its Support Mgr Ii, It Services

Detalles de la oferta

5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency.

Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate, R&D, and development center expansions and operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers.

Key job responsibilities
- Directly manage a team, building an organization that can support and sustain regional growth and customer need.
- Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.
- Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location.
- Effectively defining/analyzing metrics to drive team behavior in pursuit of goals.
- Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership.
- Traveling occasionally to meet with remote staff and customers.
- Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure

A day in the life
Internal job description

Heredia, H, CRI
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Customer Service Representative

**Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over t...


Straumann Group - Heredia

Publicado a month ago

Customer Care Agent (Trilingue) Frances-Ingles

Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requi...


Infotree Global Solutions - Heredia

Publicado a month ago

Client Services Call Center Rep Ii (Automotive)

Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Expe...


Experian - Heredia

Publicado a month ago

Client Success Analyst

**WHO ARE WE?** Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato...


Launch Potato - Heredia

Publicado a month ago

Built at: 2024-11-22T00:06:05.694Z