Overview:
The ITAM Analyst applies the understanding of software, hardware, license models, and request management to manage the software catalog and software license entitlement positions for the organization.
They will work collaboratively to define and support best practices, drive adherence to process, and coordinate IT Asset Software related projects.
**Responsibilities**:
- Ensure accuracy and integrity of all software model data points in the Software Catalog within ServiceNow
- Process and fulfill all assigned ServiceNow software tickets and tasks in accordance with delivery timelines defined by ITAM management
- Receive purchase orders relating to software in ServiceNow to record receipt of purchased software entitlements/activation keys
- Record and maintain all software entitlements and associated keys in the designated ITAM repository
- Keep up to date with new software products and license rule changes
- Knowledge of software catalogs, discovery inventory tools, discovery collection methods, normalization, and reconciliation
- Serve as point of contact for license related questions, proactively consult stakeholders and engage software sourcing, publishers, vendors, and contract teams as required
- Populate and maintain the contents of the ITAM Definitive Media Library (DML) to support the packaging and delivery processes as part of the software request and fulfillment process
- Ensure expiring maintenance, subscription and SaaS contracts are renewed after software re-harvesting and license optimization takes place
- Assist in maintaining and updating software and hardware categories, subcategories, descriptions, and icons in the catalog
- Assist in software publisher audits by providing license entitlement data when necessary
- Research software product descriptions, versions and features to ensure software products are up to date
- Partner with Sourcing and Line of Business to provide information on software license counts, metrics, usage, as well as provide input on terms that impact licensing during renewals and true ups
- Utilize Flexera SAM discovery tool to assess tool capabilities for software discovery, inventory, and meter software usage for key vendor publishers and provide analysis of the software data
- Partner with ServiceNow administrator to ensure data integrity and ongoing enhancement of the CMDB (Configuration Management Database) that integrates with Flexera
- Bachelor's degree and minimum 3+ years in Software Asset Management
- 3-5 years data management experience
- 3-5 years project management experience
- Previous experience in software licensing models and industry best practices for efficient software lifecycle management
- General knowledge and hands-on experience with asset management tools (Flexera, SCCM, JAMF, etc.
), ServiceNow and CMDB.
- Knowledge of product use rights for major publishers such as Microsoft, Adobe, Tableau, Oracle, IBM, SAP
- Highly organized, efficient and detail-oriented self-starter that can work independently and in a team setting with multiple stakeholders across a large diverse organization
- Strong detail orientation, organization and time management skills
- Must have excellent inter-personal skills, customer service and the ability to multi-task and prioritize with great initiative and can-do attitude
- Excellent verbal and written communication skills
- Strong quantitative, analytical, problem-solving skills
- Advanced Microsoft Excel skills
- IAITAM or similar certifications (CSAM)
Moody's Corporation
Moody's Shared Services
Finance/Procurement
Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units.
Exceptional Shared Services teams are vital to the international success of our business.