**Location**:
Cartago, Costa Rica, CR
**Job Family**: Information Technology
**Country/Region**: Costa Rica
We are looking for Global IT who is responsible for all IT in Coloplast - across sites and functions.
We support our colleagues and to cooperate with them on how to make the best technology decisions.
In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization.
We work as One IT - no matter where we are located, we seek to contribute with the right competences at the right time.
About the Team
You will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device
- and IT system - issues for all Coloplast users globally and at the same time delivering on-site support to our colleagues locally in Costa Rica.
We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues' requests.
**Responsibilities**:
Acting as 1st and 2nd line of technical IT support
Providing IT support in English to our employees globally
Taking ownership and responsibility of each incident and request to ensure the best customer experience
Escalating incidents and requests to the relevant 2nd or 3rd line technical teams
Delivering high quality support and solutions in compliance with agreed SLA and processes
Proactive knowledge sharing with other team members
**Requirements**:
Advanced knowledge about IT systems in general,
Master or bachelor's degree in computer science is preferred.
Good knowledge of computer hardware and IT equipment
Preferably experience from an international environment
Educated in Customer Service/Communication skills
Fluent English (spoken and written)
ITIL process knowledge is an advantage
Strong analytical competencies
High focus on customers' needs
Ambitious and proactive
Committed and determined
Good team spirit
**We offer**:
Challenging tasks and growth opportunities in a motivating work environment
Gaining experience in an international organization
Internal trainings
Opportunity to use and develop foreign languages in daily work
Development possibilities/internal transfers within the organization
Fantastic work atmosphere full of respect and partnership
That's not all!
We have even more for you!
Modern workplace
No dress code zone
Great winter and summer events, and family picnics
Delicious coffee and fresh fruits
Private medical care
Sports card
Transportation co-funding
Restaurant card
Holiday bonus and occasional cards
Why Coloplast?
Coloplast develops products and services that make life easier for people with personal and private medical conditions.
Working closely with the people who use our products, we create solutions that are sensitive to their special needs.
We call this Intimate Healthcare.
**We are guided by three values**:
**Closeness**: we work closely with our customers to find solutions that meet their specific needs.
**Passion**: we work passionately to create new and innovative products that improve the quality of life for our customers.
**Respect and responsibility**: we have deep respect for the private nature of the condition our customers face.
Therefore, it's our responsibility to find not only medical solutions, but also ways to minimize the trauma and taboo associated with these conditions.
Our business includes Ostomy Care, Continence Care, Urology Care, and Wound and Skin Care.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs.
Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies.
We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
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