Shift : Saturday through Tuesday (4 days X 10 hours)
**The impact you will have**:
- You will support our core platforms - user support, ticketing, procurement, and provisioning
- Document all processes and update current documentation for the established process
- Complete and document assigned project work and provide updates to ensure accuracy
- Work with other IT team members to improve efficiency by implementing new processes, tools, strategies, and automation
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal partners
- Maintain the asset inventory system and ensure all hardware/software allocations are logged
**What we look for**:
- Experience working on a high-volume ticketing system (+4000 PM)
- 2+ years of experience administering and maintaining ITSM systems and related tools
- Experience providing support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
**About Databricks**
Databricks is the lakehouse company.
More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI.
Databricks is headquartered in San Francisco, with offices around the globe.
Founded by the original creators of Apache Spark, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world's toughest problems.
To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
**Our Commitment to Diversity and Inclusion**
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel.
We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.