It Support Agent

IT Support Technician We are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role.
Responsibilities: This on-site position involves a variety of tasks, including but not limited to: Assembling equipment (Rollouts).
Relocating equipment between floors and buildings.
Installing equipment at workstations.
Replacing monitors and/or telephones at customer locations.
Providing basic technical support for EUC (End-User Computing) needs on-site.
Key Duties: Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals.
Respond to help desk inquiries and user requests regarding computer systems.
Acknowledge user requests within defined service levels.
Create and manage service tickets, ensuring accurate and detailed documentation.
Maintain user information and support documentation.
Ensure timely resolution of customer requests via the ticketing system.
Contribute to meeting the organization's Service Level Agreements (SLAs).
Required Skills and Qualifications: Strong ability to develop business relationships and communicate effectively with users.
Basic troubleshooting skills for hardware and software issues.
Foundational knowledge of network, server, and desktop administration, including installation, upgrades, tools, and techniques.
Customer service skills to effectively address user difficulties with PC-based tools and products.
Ability to meet the physical requirements of general office tasks.
Proficiency in English (both written and verbal).