**Knowledge/Education**:
- Associates Degree in Computer Science or other technical field is required
Advanced English
**Job Experience**:
- 2-3 years IT support experience required
**Skills/Competencies**:
- Provide after-hours support when required critical to the business operations
- Ability to work effectively in a fast-paced team environment as well as independently
- Must have excellent time management skills with the ability to work independently with little supervision.
- Be pro-active and identify potential issues with a proposed process or systems change.
**Responsibilities**:
- Monitor and maintain request queues based on established service level agreements
- Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
- Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
- Support implementation and planning of deletions, additions and major changes to support local infrastructure.
- Conduct network troubleshooting to segregate and identify general network problems.
- Recommend software and hardware solutions comprising of upgrades and new acquisitions.
- Perform maintenance on equipment.
- Maintain and update documentation of procedures and configurations.
- Manage entire purchase of inventory related to hardware, software and other IT supplies.
- Configure and install desktop hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Instruct and train end-users regarding computer literacy.
- All other duties as assigned.
Viant proporciona igualdad de oportunidades de empleo (EEO) a todos los empleados y solicitantes de empleo sin tener en cuenta la raza, color, religión, género, orientación sexual, nacionalidad, edad, discapacidad, estado civil, amnistía, o estatus como veterano cubierto de acuerdo con las leyes federales, estatales y locales aplicables.
Viant cumple con las leyes estatales y locales aplicables que rigen la no discriminación en el empleo en todos los lugares en los que la empresa tiene instalaciones.