**About the role**- 3rd Shift hours of work are Monday thru Friday 10:30 PM to 7:30 AM ET.
During training, work hours would be the following:
- Sunday - 6PM to 6AM ET- Monday - 10:30 PM to 7:30 AM ET- Tuesday - 10:30 PM to 7:30 AM ET- Wednesday - 10:30 PM to 7:30 AM ET
**PRIMARY RESPONSIBILITIES**:
**System Monitoring**
- Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
- Responsible for rebooting servers, recycling production services as needed.
- The notification\escalation of production issues \ outages as they occur.
- Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging.
- Recommend severity and urgency threshold changes in system monitoring software.
**Batch Processing**
- Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based batch processes.
- Maintain IT Operations batch run documentation.
- Track incoming and outgoing file transmissions to ensure they meet deadlines, escalating to appropriate support teams and management when necessary.
**File Transmissions**
- Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based file transmissions, both inbound and outbound.
- Resend files to clients and vendors as needed.
**Other**
- Participate in monthly code releases.
- Participate in disaster recovery testing.
- Participate in the IT Operations weekend on-call rotation.
- Other tasks as assigned.
**Requirements**:
- 5+ years of Support experience required in various mainframe technologies such as COBOL, JCL, CICS, ISPF Utilities, REXX, IBM File Manager, and VSAM databases.
- Strong understanding of mainframe support operations, CA-7 batch scheduler, and IBM Connect Direct.
- Expertise in analyzing errors and logs in CA-7, IBM Connect Direct, SDSF, IOF, etc.
- Expertise in Office 365, Outlook, Excel, etc.
- Understanding of ITIL processes and their components.
- Basic knowledge of Microsoft SQL Server Management Studio and Service Now.
- Knowledge of MFT platform MoveIt a +
- Advanced English Level (B2+ minimum required)
**Behavioral Skills**
- Flexible team player with perseverance to deliver.
- Ability to work in a rapidly changing environment.
- Ability to multi-task and context-switch effectively between different activities and platforms.
- Good analytical skills for problem determination and resolution.
- Ability to remain calm and courteous in demanding situations.
- Ability to manage multiple priorities.
- Ability to work independently, as well as part of a team.
