Team Overview and ResponsibilitiesReporting to the IT Manager, the position holder will develop, manage, and support service management best practices. Monitoring SLA performance for compliance with organizational needs and requirements for each area. Facilitating communication between the IT department and customers.Main responsibilities:- Act as primary escalation and point of contact for all critical incidents.- Provide necessary input to problem management to identify trends or possible ways for preventing reoccurrence of a critical incidents.- Drive alignment and support process improvements for critical incidents.- Drive updates to SLA's based on changes in operations.Who are we looking for?Qualifications:- IT, Computer or Software Engineering bachelor´s active student.- Strong communication skills.- Analytical, structured and methodological.- A service-minded approach to problem solving.- Reliable, good interpersonal skills- Microsoft Office proficiency, and knowledge of Share Point, Teams, and other office tools.- Basic English level.- Availability for at least 6 months.Preferred:- Intermediate to advance English level.- Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._- All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._- Visit our _- DE&I Page_- to_ learn more about Prysmian's commitments._
