It Helpdesk Support Specialist

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- Helpdesk Support Specialist
- Summary:
**Responsibilities**:

- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- About You:
As a Helpdesk Support Specialist you are a:

- Creative thinker - You are curious and unafraid to ask questions
- Hard worker - You are industrious and diligent in everything you do
- Innovator - You are willing to initiate changes and introduce new ideas

Your experience includes:

- Minimum Bachelor's degree
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / 11)
- Knowledge of supporting mobile devices and app
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of virus and malware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail oriented

A plus if you have:

- Working knowledge of a past Helpdesk/Support Ticketing system
- Experience with Microsoft Active Directory
- Knowledge of Mac OS